How AI is transforming big business

Afiniti is an artificial intelligence business that was started in 2006 and uses AI algorithms to match customers with call centre operators. The Managing Director of the company in Australia is Wyatt Roy, who used to be the member for Longman in Queensland and served as the Assistant Minister for Innovation from September 2015 to July 2016. Alan Kohler spoke to Wyatt to find more about Afiniti but also more generally about artificial intelligence and how investors should approach the subject.

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